You have 48 hours from the time you receive your item to notify me of any issues with your purchase. This is 2 days after receiving your item. After this period, I am unable to take any action.

If there’s an issue, please provide a screenshot of the damaged item. I can only address issues if the item does not look as shown or if the damage is due to my error.

Exchanges are only allowed for legitimate reasons, such as product damage or misrepresentation. I cannot exchange an item simply because you’ve changed your mind or if a friend has the same outfit.

For local customers, I always show the item to you before the sale. Once I receive your confirmation that you’re satisfied with the product, the sale is final. While I’ll ensure you’re happy with your purchase, I cannot offer refunds simply because you decide you don’t like it later.

My priority is your satisfaction, and I go above and beyond to ensure you have a great experience with Arkeya’s Fashion Outlet. However, refunds or exchanges can only be granted for damages that are my responsibility.